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Easy Returns

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.

That's why we offer a 30 Day Return Policy.

If you decide you want to return an item for any reason within 30 days after receive of your order, please email us at support@topfountains.com.au with your order number and we will provide detailed instructions on how to process the return.


Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.

To be eligible for a return, the item must be unused, in its original condition and include all original packaging and manuals. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear or use.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at support@topfountains.com.au with your order number and we will assist you. We want to make this as simple of a process as possible for you.


Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@topfountains.com.au the day of delivery.
Top Fountains will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.


Cancellations

If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.


Other Return Policy Notes:

  • If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product specific return information.
  • Products that are specified as certified pre-owned or used are ineligible for a return
  • Top Fountains only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.

Based on 26 reviews
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Very nice fountain
Easy to assemble
Received on time and in good order

Nice fountain
Easy to put together
Received in good condition

Excellent product and customer service

I got the stone wall water feature, and this is a nice looking one. Customer service was excellent. Shin communicated with me well and quick delivery. Thanks

Great fountain and excellent customer service

Very happy with my fountain. It is stunning, and the customer service was fantastic. Shin communicated every step, ensuring a smooth process. Shipping was super fast, and I highly recommend them.

Tree trunk is terrific !

I am really pleased with my water feature tree trunk. It arrived in reasonable time and in good condition. It looks lovely amongst my palms and ferns, creating a tropical ambience and atmosphere on my patio.

Excellent Service

The entire process, from enquiry to delivery, was a pleasant experience. Shin was very helpful and loved the product. Thank you

Cascading water feature …..outstanding customer service from Top Fountains

Shin from Top Fountains was an absolute pleasure to deal with .
From the moment I made an enquiry until delivery his communications were exemplary.
Shin ensured delivery was efficient and made our tight time frames achievable .
I highly recommend this business and am very grateful I made the choice to purchase from this company .

Indiana Fountain

Exceptional service, responsiveness, and fast delivery. Thanks to the team at Top Fountains

Great service and even better product.

Our experience buying our water feature from Shin at Top fountains has been first rate.
Service
Communication
Product quality
All as good as we could have hoped.

Top fountains have a great unique selection of water features to suit any household or backyard!
They were great to deal with and to bring my fountain safely.
Shin was absolutely fantastic to deal with and acted quickly and professionally throughout the process.
I would definitely buy again from Top Fountains!

Thank you and happy with the product and service.

I recently purchased the Fairy Water Feature for my daughter who is a big fan of fairies, and she absolutely loves it! The product arrived in just a few days, and I was impressed with the excellent communication from the company, which kept me informed every step of the way. I appreciate their efforts to ensure smooth and prompt delivery. My daughter loves the design and the calming sound of the water feature, and it's a beautiful addition to her room. Thank you again and exceptional service and for creating such a lovely product.

Great Quality Product and Excellent Customer Service

I had liaised with Shin on the product and the process of delivery to Singapore. I am very grateful to Shin his patience in addressing all my queries on the product and his assistance in providing information for me to arrange a third party vendor for delivery. Thank you so so much for the excellent customer service and going beyond to help & assist with the procurement of the product! Shin always responded promptly and assisted in every step of the way & liaising closely to ensure the product was picked up safely! Due to Shin's effort, the product has been received in good condition in a short span of time.
I will highly recommend people to patronize this business for not only the good service but also the quality product as seen in the picture below (: We absolutely love the fountain!!
Thank you again Shin!

Highly recommend

Bought a small bowl fountain for our courtyard. Really well packaged for shipping and arrived in only a few days. Great quality fountain and about a month in, we’re super happy!

I love it ! It’s a beautiful product I didn’t like how long it took to get here but the product is excellent

Thank you so much for your patience and regarding the delay in shipping during the Christmas period. We truly appreciate your kindness. We sincerely apologise for the longer wait time, and we are constantly working on improving our logistics to ensure faster delivery in the future.

Beautiful fountain

Very beautiful fountain. I am happy with it.

Fast shipping and great customer service

My item arrived quickly, and their customer service was great. Shin responded very quickly to my enquiries, and he was very friendly.

Wonderful fountain

I love this water fountain. It adds a touch of elegance to my garden, and the soothing sound of flowing water is incredibly relaxing. Easy to set up and maintain. Highly recommended!

Love my new fountain

Delivery was super fast. Happy with my fountain. Thank you very much.

Great customer service

Top fountains staff were very helpful. I had a problem with shipping during the transit. Shin contacted me and update the shipping issues and resolve it very quickly. Thanks

Great communication

We love it. Shipping was super fast. I received the item the next day. Great communication. 
Cheers
Regards
Tony

Very happy with it

I put this water fountain in my living room. Everyone loves it.

Perfect Fountain, Exceptional Service

The fountain arrived quickly, and I'm in love with it! The customer service team was incredibly helpful and kept me informed along the way. Thank you!

Nice water fountain

Very nice water fountain. Love the water sound.

Stunning Shower Panel Fountain

The perfect addition to any garden or patio, this zen-inspired fountain creates a relaxing ambiance with its soothing water sounds and sleek design. Highly recommend!